1. All custom order requests will be VOIDED if there is no response/payment within 48hrs. Fulfillment ensures that your material of choice is reserved for your customs.
  2. All clients are REQUIRED to supply their shoes for customization. With An H is a shoe customization service to upgrade your kicks.
  3. All customization fees are non-refundable. There is a no-refund policy for customizations. Due to the custom nature and the handcrafted production of each pair, I do not offer returns. Please be 100% confident with your size before we start production! I always suggest trying a pair on in-store to know your correct size. 
  4. My first priority is customer satisfaction – I do not offer returns due to the custom nature of your shoes. Anything you wear in your feet is going to get beat up a bit. If for some reason there is a stitch coming out, canvas popping out, etc,  I am happy to repair / retouch the shoes for you. I offer to pay shipping back to myself to repair them for you, and customer must pay for shipping back to themselves. If you are local, drop off / pickup is free.
  5. The production time for all shoes is 4-6 weeks. This time is dependent on order volume. If in some case it would take longer, you will get an update from me.
  6. There is a no-return policy for upcycled jewelry. If you have an issue with your necklace, please message us and we can  make it right.